Resumé

Justin Ruckman

justinruckman@gmail.com  |  Calendly

💡
In 140: Detail-oriented, entrepreneurially-minded design & product leader creating apps and services people love

Skills

  • Developing and evangelizing product strategies and roadmaps based on customer needs, market opportunities, and technological capabilities
  • Crafting intuitive and refined user experiences based on a personal understanding of users, rigorous prototyping and testing, and dedication to simplicity
  • Recruiting, leading, and mentoring teams of both designers and product managers
  • Years of experience as a design practitioner via my go-to stack of pen/paper, Figma, and Google Slides
  • Pro at writin' real good, a skill I've honed through years collaborating with distributed teams
  • Pretty decent front-end developer
  • Experienced and opinionated about agile and anti-agile methodologies, and far too many team/task management tools

Experience

Director of Product & Design, Customer Experience Solutions at EverCommerce

(2022-present)

  • Manage product teams and roadmaps for two business units, representing $15m in ARR and 20% revenue growth YoY
  • Achieved 130% YoY bookings growth for Listen360
  • Lead zero to one on two generative AI products resulting in a successful 20% price increase with minimal churn, and $17k in new MRR
  • Launched new reputation management tools, including a partnership with Chatmeter, which produced over $50,000 in new MRR over 2 years
  • Reduced churn by 40% through the development of over 200 new CRM integrations
  • Lead design practice across four brands, including the creation of a design system

Advisor and Co-founder at Jumbo

(2020-2022)

  • Designed and built a platform for video communities and events in response to demand during COVID
  • Hired an operating team including design, engineering, marketing, sales, and customer success
  • Sold $2m in product, servicing over 500 events and 120k attendees

Director of Product & Design at GuildQuality

(2015 - 2022)

  • Redesigned and rebuilt the core GuildQuality survey platform, migrating 4,000 companies and partners, including 10,000,000 customer surveys
  • Expanded our survey functionality and supported use cases to integrate with two acquired companies
  • Designed and built a new B2C social network and recruiting platform for tradespeople and craftsmen

Co-founder at Motion Sound

(2015 - 2021)

  • Produced an 8,500+ sound collection tailored for motion and UI designers
  • Designed and developed a library app for selecting sounds and curating project playlists
  • Sold $400k in product to over 3,000 customers

Partner at Priceless Misc

(2008 - present)

  • Design, development, and video production for clients including Columbia University, Academy Sports, Navy Federal Credit Union, and Treehouse
  • Won 5 Midsouth Emmys
  • Created fun viral apps like Force Block and Purrmoji, attracting over 200k and 50k users respectively
  • Produced documentary projects like Down Yonder

Co-founder at CLT Blog

(2008 - 2013)

  • Designed and built a digital platform for community journalism in Charlotte
  • Grew audience to one of the largest local news media followings in the country at the time: 135k on Facebook and 35k on Twitter
  • Produced a weekly interactive TV news show that aired on the local PBS station
  • Hosted 1,000 visiting media to the 2012 DNC with The PPL, a 20k sq. ft. co-working space, and welcomed policy leaders including Chuck Schumer, Rahm Emanuel, and Howard Dean
  • Produced a week-long live-broadcasted event series in partnership with Ustream that attracted 50k viewers, and featured thought leaders from tech (Twitter, Facebook, Google) and nonprofits/NGOs (Startup America, AFT, SEUI)

Solo

(since 2004)